Shipping Policy
Order Processing
All orders are processed within 1-2 business days. Once processed, your order is booked for collection by our courier partner, EMX (Emirates Post) — collection typically takes place the following business day.
Domestic Delivery (UAE)
Once collected, domestic orders are delivered within 1 business day.
Estimated delivery time (UAE): 2-3 business days from order confirmation to arrival.
International Delivery
International orders are shipped via EMX, with transit times varying by destination. Typical transit times from dispatch include:
- United Kingdom: 1-2 business days
- United States: 2 business days
- Australia: 2 business days
- Most of Europe: 2-3 business days
- Rest of world: 2-5 business days, depending on destination
Estimated delivery time (International): 3-7 business days from order confirmation to arrival, depending on destination.
Customs & Import Duties
International orders may be subject to customs charges, import duties, taxes, or handling fees upon arrival in the destination country. These charges are determined by local customs authorities and remain the responsibility of the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at info@reloadedldn.com and we will investigate with the carrier on your behalf.